BestStepEver FAQ's

Want to find out more about the subscription? Having problems with your account? Check the FAQs below for a quick and easy answer. 

If the topics below don’t address your query, please send us a message using the Contact Us form on the website.

Once you’ve enrolled, on a daily basis you will receive an email with a link to the content of the day which will stimulate your thinking, enhance your personal insights, address key topics and give you dynamic activities to boost your personal development.  The roadmap contains 18 key areas which are critical for career success. This will continue for 90 days, at the end of which you’ll end up with a bunch of exciting new skills and a clear action plan customised for your personal situation to see you through to success. 

Simply select the topic that’s relevant to you and post a message. You’ll be linked to other likeminded people to share ideas and discuss challenges.  The co-founders are also active on the forum to help you get the most out of our active community.

Simply select the live chat option and get talking! We’ll respond as soon as we can in order to give you a customised experience and to help you on your way.  Once you contact us we’ll know that you’re open to interacting with us. We don’t want to bug you so we won’t reach out to you unless you let us know that you welcome our connection.

Our program is carefully designed to stimulate your interest and support your growth without overwhelming you.  That’s why we’ve structured our content in a short daily dose which makes the lessons stick and which builds your expertise in a structured way.  Basically we’re saying that we don’t make it possible for you to move faster because we don’t believe it’s in your best interests, sorry!

If you run behind, don’t worry! The content is available for you as long as your subscription is active.  Sometimes we require a break. But please don’t make that break too long! Stay in the habit of a ten minute dose of learning every day. Because that’s how you get moving and achieving.

If this is something you want over and above our goal coaching via live chat, drop us a line. We are continuously improving things to give you the best experience possible and we want to hear what’s important to you.

Once you've completed the roadmap, the Power Skills Academy opens up for  you. You can then choose to do deep dives of between 15 and 20 days per topic, using the same structure as the roadmap.  The topics that you choose will depend upon your unique journey. If you're uncertain which topic to choose first, connect with us for some support. For as long as you're a paid-up member, you can continue with your personal development journey using the Academy. 

If you're an individual member (instead of a corporate member), yes, of course! Simply go to your profile and view your account to make changes to switch your subscription. Your monthly subscription is then cancelled automatically.

Firstly check if your subscription is current and up to date.  If yes, then please try logging out of your account, clearing your browser cache and logging back in again.

If that does not fix the problem, please use the Contact Us form on the website to get in touch. Please provide us with full details of including your email address, what’s happening, and which page is giving the problem. We’ll do our best to fix things and give you feedback as soon as possible. 

We’ll be sorry to see you go but be assured that you can cancel at any time by going into your account and cancelling in the subscriptions section.


Once you cancel, you’ll still have access to the academy until your current subscription period ends. You can of course rejoin any time in the future!  Bear in mind however that you will start from the beginning again. For privacy reasons we do not retain your details so there is no way of knowing how far you got previously.

We work on Central European Time so be sure to cancel 24 hours BEFORE your next payment is due, to ensure that everything goes smoothly.

Please don’t hesitate to get in touch with us via our Contact Us form on the website and we’ll investigate right away.