FAQ's

Have some queries about how all this works? 

If the topics below don’t address your query, please send us a message using the Contact Us form on the website.

You will be sent an email with a link every day to remind you to log on for your ten minute session.  You can also go directly to the member section of the website where your daily content will be available to you.

Don’t worry if that happens.  It stays available to you so you can always retrieve it later or even the next day if things got too hectic. 

It’s a great place to connect with like-minded people and to share your journey.  Simply select the topic you are currently busy with and you’ll be able to join the conversation.  Feel free to share your thoughts and experiences as they will be of great benefit to others. 

Simply select the live chat option and get talking! We’ll respond as soon as we can in order to give you a customised experience and to help you on your way.  Once you contact us we’ll know that you’re open to interacting with us. We don’t want to bug you so we won’t reach out to you unless you let us know that you welcome our connection.

Our program is carefully designed to stimulate your interest and support your growth without overwhelming you.  That’s why we’ve structured our content in a short daily dose which makes the lessons stick and which builds your expertise in a structured way.  Basically we’re saying that we don’t make it possible for you to move faster because we don’t believe it’s in your best interests, sorry!

Unfortunately that’s not possible because each section builds on the section before. It would be like reading the chapters of a book in no particular order and the impact and relevance of the content would be compromised. 

If you run behind, don’t worry! The content is available for you as long as your subscription is active.  Sometimes we require a break. But please don’t make that break too long! Stay in the habit of a ten minute dose of learning every day. Because that’s how you get moving and achieving.

We don’t currently offer this option but if it’s something you want, drop us a line. We are continuously improving things to give you the best experience possible and we want to hear what’s important to you.

If you want more magic, we have a lot more goodies in store for you!  Towards the end of the 90 days you can choose to participate in a customised assessment which will focus on your desired future and how your current skills stack up against this.  That allows you to take stock and see whether there are any other specific areas you want to develop further, or whether you’re good to go. simple

Yes, of course! Simply click here and you’ll be taken to the upgrade page.  Once you enter your payment details and click to sign up, your subscription will be switched to annual. Your monthly subscription is then cancelled automatically.

We’ll be sorry to see you go but be assured that you can cancel at any time by going into your account and cancelling in the subscriptions section.

 

Once you cancel, you’ll still have access to the academy until your current subscription period ends. You can of course rejoin any time in the future!  Bear in mind however that you will start from the beginning again. For privacy reasons we do not retain your details so there is no way of knowing how far you got previously.

We work on Central European Time so be sure to cancel 24 hours BEFORE your next payment is due, to ensure that everything goes smoothly.